Refund Policy

Payments made through the payment gateway can't be returned unless one of the following is true.

A customer's card or bank account is charged more than once or for too much because of a technical mistake. The user will get a refund for the excess minus any Payment Gateway fees that may have been charged.

Due to a technical problem, the customer's card or bank account has been charged, but they have not been successfully registered. To use the services of Finpay Zone, the customer does not have to pay anything upfront. After the payment gateway fee is taken out, the customer will get a refund of the remaining amount.

If the claim is valid after manual processing, reimbursement will be given within five to seven days of Finpay Zone getting the online registration form. Depending on how your bank works, it could take a few work days for the money to show up in your account.

Finpay Zone will get in touch with the user or payee about any unpaid purchases and will settle the payments.

If Finpay Zone can't figure out how to solve the problem, the disagreement between the payee and the payer may be put on the account of the payer in question. The payee cannot dispute the straight credit or debit from the payment being disputed to the account of the person being paid. When the payee and the payer agree on a payback, the cash will be handled by the suppliers at Finpay Zone according to the terms of the repayment.

In the case of a chargeback, the payee, user, or service provider has already been paid, so the dispute over the payment must be settled according to the rules of the agreement. This must be clear to customers and investors.